Frequently Asked Questions
What is virgin hair?
Virgin hair is hair that has not been altered from its natural state, coloured or chemically processed.The "virgin hair" is collected by tying the hair before cutting it to maintain the direction of the cuticle. After the hair has been cut and collected it can be made into various extension types such as sewn onto a weft, clip on wefts, pre-bonded tips, made into wigs or left in bulk form (also known as no ends).
What is Remy hair?
Remy hair or Remi hair is the term used when each strand of hair is perfectly aligned from root to tip with the cuticles facing in the same direction - this is only possible when the real human hair has been cut from a pony tail and not mixed or unaligned.
When will I receive my order?
Your order will be started within 24 hours of the order confirmation which you will receive immediately by email. Your order will be shipped based on the delivery information stated on the product page you placed the order from. Please allow the following dispatch times;
Dark colours: 7 - 10 days
Light colours & Blondes: 7 - 15 days
Ombre & Balayage: 15-30 days
Closures - 60 days, standard colours and styles 90 days for special colors and Balayage colors
Wigs: 90 days
*If you placed your order from the In-stock page, your order will be shipped in 1-2 days as indicated on the delivery tab.
Can I get an update on my order?
Yes, write an Email to us with your order number or full name and we will check the status of your order and get back to you as soon as possible.
Where do you ship to ?
We are proud to say that we are able to deliver Worldwide to all destinations. You can choose between standard and express shipping option.
For full shipping cost please - Click here
Where are you based?
We have our office in the UK, near central London. Our orders are fulfilled from our operations hub in the UK or Asia, depending on stock availability, delivery times
COVID-19 times may affect operating hours, operating days and delivery times
How much hair do I need?
This varies depending on what you want to achieve.
2-3 packs (200g-300g) are enough for full head extensions.
1 pack (100g) can be used to add volume and body to your natural hair with pre-bonded tips, weaving tracks, or our clip in hair extensions.
What is the difference between Superior and Premium hair?
Superior hair is of a higher quality as it is available in more virgin colours up to colours 4/6/8 and uses less colour processing to achieve lighter colours.
Premium hair offers endless, hair type, extension type, colour, styles and length options as well as highlights, ombre and dip-dye techniques at an affordable price.
What is the difference between the hair types?
- Indian: Real Indian hair is thick but it isn't heavy. It feels light and airy especially after being washed.
- Russian/European: A great choice if you have fine hair, favoured by European woman as the hair type is light in density and can take colour very easily.
- Brazilian: Brazilian hair extensions are extremely versatile. The hair comes in all different styles such in straight, wavy, very curly/spiral curls. Real human Brazilian hair is medium to thick density. Great if you have thick hair or are wanting to add volume.
- Malaysian: This is a good alternative to European hair as it is also fine but also more silky hair, it's naturally straight and will not kink or wave.
What is the extension type with the least amount of damage?
Nano Tip remy human hair extensions, Micro rings or micro loops are best as no glue is involved in the application process. The tips can all be removed safely with very little damage to the roots of your natural hair.
I ordered 2 packs, why have I only received 1?
We try to be flexible with our hair extensions and so that you can buy your real human hair extensions to suite your needs. Our flexibility applies to the styles, weights and colours. Your pre-bonded tips order may arrive as 1 pack, 2 packs or 3 packs however, the total weight will be correct. For example, if you order 2 packs of 50g from the website, you may receive them as 1 pack but the total weight will be 100g.
The total order may be packaged differently depending on our supplier and also for ease of shipment. Our hair is sold by the weight, therefore you will receive the correct weight for your order.
I don't have a Pay-pal account, Can I still order?
Yes you can, you do not need a Paypal account. But you have to click on the Paypal option which will give you the choice to pay by all major debit/credit cards. We can also accept payment by Western Union or Money Gram if the system does not recognize your card. Our Paypal address is email@example.com and only accept payments in that Paypal account
How do I care for the hair extensions?
We have 12 simple steps to follow to get the best out of your human remy hair extensions please see our extensions hair care guide - HERE